Instructions on how to return goods on Shopee for newbies

You have just received an order on Shopee and discover that the received product has problems such as: Wrong goods delivered, fake goods, poor quality goods… If so, please go to the Shopee app to return the goods/refund immediately. . So how to return Shopee goods? Right now, I will give you detailed instructions on how to request a Shopee refund in this article.

See more: Summary of the latest Shopee discount codes today

1. Shopee Return/Refund Conditions

Of course, you can’t just return the goods if you want to. To be fair to both seller and buyer, your order must meet the necessary conditions to be able to return the goods. What are the conditions for returning Shopee goods? Below I will share the most detailed information for you to understand:

1. Time to request a refund

• For regular orders:  You will have 15 days to return the goods from the time the order is updated “Delivered successfully”
• For fresh – frozen food orders : You will have 24 hours to return the goods from the time the order is updated “Delivered successfully”
• For orders shipped by the seller : You can return the goods within about 15 days from the time you click “Received goods” or 20 days from the time the order changes to “pick up successfully” status and you do not click “Has received the goods”

Important: Currently, if you press the “Received” button, you can still return/refund as usual. As long as the product you have received is still within the return period as above. Of course there must be enough reason and evidence to return the goods.

2. Reason you want to return the goods

Of course, when you choose to buy an item, you need to carefully consider it before buying. So Shopee will not allow you to return goods for reasons of dissatisfaction. You can return goods in the following cases:

• Goods received are missing/wrong/broken/not working/different from description/used/fake.
• You have not received the goods but the Shipper updates that it has been delivered successfully.
• After the expected delivery time, you still have not received the goods.

3. There must be evidence to provide

To have proof provided upon return. It is mandatory that when unpacking, you need to record video and take photos of your package. You need to record a video of your unpacking process with clear video quality, not blurry. You should record the details surrounding your order, and especially the order information section, to get the best evidence.

For items that you think are fake or counterfeit goods. You need to compare the different points in detail with the real product. And prove that the product you receive is fake or counterfeit.

4. Condition of returned goods

After you submit a return/refund request to the seller. When Shopee/Seller agrees to let you return the goods. You need to follow the return process according to Shopee’s requirements, including:

• Carefully packaged, complete with shipping and receiving addresses.
• You need to fully package everything you receive in your order such as accessories/gifts included.
• The product you return must be in the same condition as when you received it.
• You should return to the process of packaging the product to be returned. This is to prevent situations where the sales shop intends to make a complaint against you.

5. Return costs

• If you choose to return goods at home or return goods to the post office right on the Shopee application, you will receive completely free returns.
• If you choose self-arranged returns. Then you need to pay the shipping fee in advance. Then, fill in the return information on the Shopee application, including: name of shipping unit, bill of lading code, image of return receipt. Shopee will refund a portion of the return fee to you according to Shopee’s return fee support policy.

You may be interested in: How to contact Shopee

2. Steps to Return/Refund on Shopee

If your order has satisfied all of Shopee’s return/refund conditions that I mentioned above. Then you can proceed to return the goods. Below I will show you how to return Shopee goods on the app:

Step 1: Request a refund

Please open the Shopee App on your phone. At the main interface of the App, click on Me (lower right corner) . Now look at the Purchase Order section and click on “Waiting for delivery” (or “purchase history”).

Find the order you want to pay, then click on the order. When you open your order, at the bottom of the screen there will be a Refund Request section . Please click this button to begin making your return request.

Step 2: Fill in all required information

After clicking Request a refund, you will be taken to an interface like the first image below. You choose the situation corresponding to the case you want to return the goods. Then select the products you want to return in an order containing multiple products. If you order only 1 product, you do not need to choose anything. Next is to fill in the reason for returning the item for a refund.

• Select reason: In the Reason section, click Select reason . On your screen will appear 8 available reasons for you to choose from. If you see a reason that is suitable for the order you want to pay, please click on it.
• Option : You can choose to return the goods and refund or refund without returning the goods
• Refund to : You can choose to refund to Shopee balance or bank account, e-wallet…
• Enter a description: If you have any additional comments for Shopee and the seller about your order, please enter it in the Comments section .
• Upload evidence photos and videos: Click on Add image to add evidence photos and videos.
• Enter Gmail address: Enter the gmail address you want to use to receive notifications from Shopee during the return process here.

After selecting all the items, click Finish to complete your return request process.

Step 3: Complete the return process

After your request is sent. You need to wait a few days for Shopee and the seller to send you feedback. The following 3 cases may occur:

• You get a refund without having to return the goods : In this case, Shopee will refund you within a maximum of 14 days and you will not need to return the product.
• Shopee requires additional evidence to be sent : If the evidence you send is still incomplete. Then you will need to send additional evidence to Shopee.
• Returning goods to Shopee or the seller : This is the most likely case. Within 6 days you need to pack and return the goods to the seller through the instructions on the email sent by Shopee. After the seller has received the goods. If the seller agrees to take the goods back, you will receive a refund. If it doesn’t work, Shopee or the seller will send the order back to you.

When shopping online, it will be very difficult to avoid receiving incorrect goods, missing goods, defective goods… If you encounter this problem, don’t worry. Just follow the Shopee return method I have instructed in the article above and you will be fine. Good luck!